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| 等 级：资深长老 |
| 经 验 值：3919 |
| 魅 力 值：1276 |
| 龙 币：9971 |
| 积 分：5196.9 |
| 注册日期：2002-12-05 |
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A true story
This is a true story from the WordPerfect Help line which was transcribed from a recording Monitoring the customer care department. Needless to say, the Help Desk employee was fired however, he is currently suing the WordPerfect
Organization for "Termination without Cause."
This is the actual dialogue of a former WordPerfect Customer
Support employee (now I know why they record
these conversations)
"Rich Hall computer assistance; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words
went away."
"Went away?"
"They disappeared."
"Hmmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's a blank; it won' t accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on t! he! screen?"
"What's a sea-prompt?"
"Never mind, can you move your cursor around the screen?"
"There isn't any cursor: I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where
the power cord goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged
into the wall."
"Yes, it is."
"When you were behind the monitor, did you notice that there
were two> >cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and find
the other cable."
"Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into
the back of your computer."
"I can't r! ea! ch."
"Uh huh. Well, can you see if it is?"
"No."
"Even if you maybe put your knee on something
and lean way over?"
"Oh, it's not because I don't have the right angle it's
because it's dark."
"Dark?"
"Yes, the office light is off, and the only light I have is
coming in from the window."
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power failure."
"A power.......a power failure?.... Aha, Okay, we've
got it licked now. Do you still have the boxes and
manuals and packing stuff your computer came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up
just like it was when you got it. Then take it back to
the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too stupid to own a computer."
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与朋友同在一片蓝天下 |
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2003-05-21 18:11:50
