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| 等 级：长老 |
| 经 验 值：560 |
| 魅 力 值：181 |
| 龙 币：3732 |
| 积 分：1434.1 |
| 注册日期：2002-05-21 |
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看一下两个解释，也许有所帮助。
The bulk of the services offered through Premium Support consist of a proactive focus on the customer’s environment — that is, prescribing best practices and taking preventive measures before the customer undertakes a new IBM software deployment or application project.
“The Premium Support offering closes the gap between Standard Support and Max Attention,” said Matt Healey, senior research analyst for Software and Hardware Support Services at IDC. “The access to a designated support advisor and the system assessments will be particularly valuable to customers who have critical business processes running on SAP software
Hope both will be helpful to you.
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2007-03-06 12:17:06
