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| 等 级：资深长老 |
| 经 验 值：1600 |
| 魅 力 值：782 |
| 龙 币：3750 |
| 积 分：2156 |
| 注册日期：2004-07-26 |
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 <全球500强>某手机通信行业知名欧企现诚聘两个职位，月薪15K，详细职位如下
这家在手机行业算是TOP1的欧企提供的两个职位分别是：客户服务经理和产品支持主管，年薪和福利都很不错。自荐或推荐都可以！
联系邮箱：
msn:
(一)Position: Product Support Team Leader, Support Operations, Customer Care (Based in Beijing)
Position Description
• Enables customer satisfaction in support services by ensuring that the Contact Center Service Provider in the Sales Area has the required technical information and competency to provide support and provides expertise to solve technically complicated issues
Job Responsibilities:
• Product support process management
• Product support readiness & knowledge management
• Usability issue and escalation management
• Product Support Team management
• Build up the supporting competency at Care touch points to maximize customers’ experience with phone functionalities
• Lead VIP training contributing to win the best customer experience
Requirements:
• 3+ year product support experience in mobile phone industry
• Expert in product knowledge & technical skill
• Familiar with Nokia product portfolio and segments
• Having good understanding of way of working in global organization
• Good computer skill, analyzing & reporting
• Good spirit of teaming & collaborating
• Excellent written and spoken communication skills in Chinese and English
• Major in telecommunication or computer science, bachelor degree or above
• Cantonese speaking is a plus
Relationship with other entities
• Interacts with all customer Care functions, Product Marketing …
（二）Position: Customer Experience Manager, Support Operations, Customer Care (Based in Beijing)
Position Description
To take complete ownership of customer experience management process in Customer Care, China area to achieve the best customer experience & loyalty
Job Responsibilities:
• To develop customer feedback handling process to achieve customer retention
• To identify “moment of truth” in customer services at contact channels.
• To drive initiatives that result in customer delight.
Requirements:
• Customer-orientation and serving mindset
• 3+ year experience in customer experience management, issue management & crisis management
• Rich experience in customer service field, better in telecommunications industry
• Having good understanding of way of working in global organization
• Having good understanding of customer behavior
• Good spirit of teaming & collaborating
• Logical and rational, flexible and professional
• Familiar with corresponding government policies in customer service, ie: 3-Bao, Quality Law
• Excellent written and spoken communication skills in Chinese and English
• Bachelor degree or above
Relationship with other entities
• Interacts with all customer Care functions, Communications, Legal, Product Marketing, Government Affairs, Sales & Marketing … in customer feedback handling
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2007-10-23 18:01:53
